Puro Grand Hotel
In the MICHELIN GuidePuro Grand Hotel sits inside a 15th-century Mallorcan palace in Palma's La Lonja neighbourhood, refurbished to keep its original architectural details. It's part of the Puro Group, which runs several other hotels around the city, and the in-house restaurant Sukalde serves Basque cuisine. Guests get shuttle access to the group's Purobeach club and a wellness centre run as Puro Wellness by Seaskin Life. Mr & Mrs Smith has the property in its hotel collection.
Background
About Puro Grand Hotel
The building dates to the 15th century, a Mallorcan palace refurbished to hold onto its original architectural details rather than strip them out. It's now run by the Puro Group, the same people behind several other hotels scattered around Palma, which gives it a bit of a chain's polish without losing the old-palace bones.
Dining
Restaurants in the hotel
The on-site restaurant is Sukalde, serving Basque cuisine, not something you find at every palace hotel in Palma's old town. Want sand instead of stone? There's a shuttle over to Purobeach, the group's own beach club.
Nearby
Eat nearby
Facilities
Amenities
- Parking
- No parking available.
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Wellness
- Fitness
- Full body massage
- Hand massage
- Head massage
- Couples massage
- Foot massage
- Neck massage
- Back massage
- Spa/wellness packages
- Spa lounge/relaxation area
- Steam room
- Spa facilities
- Public bath
- Massage · extra charge
- Spa & wellness centre · extra charge
- Sauna
Food & Drink
- Coffee house on site
- Wine/champagne · extra charge
- Special diet menus (on request)
- Snack bar
- Breakfast in the room
- Bar
- Restaurant
Activities
- Bike tours · extra charge
- Walking tours · extra charge
- Stand-up comedy · extra charge
- Temporary art galleries · extra charge, off-site
Reception services
- Invoice provided
- Private check-in/check-out
- Concierge service
- Luggage storage
- Express check-in/check-out · extra charge
- 24-hour front desk
Cleaning services
- Daily housekeeping
- Trouser press · extra charge
- Ironing service · extra charge
- Dry cleaning · extra charge
- Laundry · extra charge
Business facilities
- Business centre · extra charge
- Meeting/banquet facilities · extra charge
General
- Shuttle service · extra charge
- Pet bowls
- Pet basket
- Air conditioning
- Non-smoking throughout
- Allergy-free room
- Heating
- Car hire
- Packed lunches
- Soundproof rooms
- Lift
- Airport shuttle · extra charge
- Non-smoking rooms
- Room service
Outdoors
- Outdoor furniture
- Garden
Safety & security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- Key access
- 24-hour security
- Safety deposit box · extra charge
Facility details from the hotel's Booking.com listing, captured 28 Sep 2026.
Consensus
Puro Grand Hotel guest reviews
- Tripadvisor4.5 / 5~1,400 reviews
- Google4.6 / 5688 reviews
- Booking.com8.9 / 10598 reviews
- Trip.com4.4 / 571 reviews
4.51 / 5 weighted average across ~2,757 independent reviews on 4 platforms. Captured 25 Aug 2026.
Consensus
Puro Grand Hotel Ratings & Reviews
- Staff
- 9.1
- Facilities
- 8.9
- Cleanliness
- 9.3
- Comfort
- 9.4
- Value for money
- 8.5
- Location
- 9.7
- Free WiFi
- 8.4
Policies
House rules
- Check-in
- From 15:00 to 00:00Guests are required to show a photo identification and credit card upon check-inYou'll need to let the property know in advance what time you'll arrive.
- Check-out
- From 01:00 to 11:00
- Children and beds
- Children of any age are welcome.
- 0 - 1 year: Cot upon request (Free)
- 2+ years: Extra bed upon request (€ 95 per person, per night)
- Age
- The minimum age for check-in is 18
- Pets
- Pets are allowed on request. Charges may be applicable.
- Payment
- American Express, Visa, Mastercard, Diners Club, Maestro, UnionPay credit card. Cash accepted.
- Languages spoken
- German, English, Spanish, Polish
Source: Puro Grand Hotel on Booking.com, listed by the property. Captured 28 Sep 2026; check with the hotel before you book.
Details
Good to know
- Housed in a 15th-century Mallorcan palace, refurbished to preserve its original architecture.
- Located on Carrer de Montenegro in La Lonja, Palma's old town.
- Part of the Puro Group, which runs multiple hotels around Palma.
- On-site restaurant Sukalde serves Basque cuisine.
- Wellness centre operates as Puro Wellness by Seaskin Life.
- Shuttle service connects guests to the group's Purobeach beach club.
- Featured in Mr & Mrs Smith's hotel collection.
Location
Where Puro Grand Hotel is
The hotel is on Carrer de Montenegro, right in Palma's La Lonja neighbourhood, deep in the old town rather than out by the marina or the beach strip.
Carrer MONTENEGRO, 12. 07012 PALMA, Mallorca
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Frequently Asked Questions
- What building does Puro Grand Hotel occupy?
- Puro Grand Hotel occupies a 15th-century Mallorcan palace in La Lonja, Palma's old town. The building was refurbished to hold onto its original architectural details rather than modernize them away.
- What's the restaurant at Puro Grand Hotel?
- Sukalde is the hotel's on-site restaurant, serving Basque cuisine, right inside the palace building in La Lonja.
- Can guests get to the beach from Puro Grand Hotel?
- Yes. Puro Grand Hotel runs a shuttle service to Purobeach, the Puro Group's beach club, so you can swap the old town for the coast without driving.
- Is Puro Grand Hotel part of a larger hotel group?
- Yes. It's part of the Puro Group (Puro Hotels), which operates several other properties around Palma alongside this one.
- Does Puro Grand Hotel have a spa or wellness centre?
- Yes. The hotel's wellness centre is run as Puro Wellness by Seaskin Life.
- Is Puro Grand Hotel in any boutique hotel collections?
- It's featured in Mr & Mrs Smith's curated hotel collection, alongside other boutique properties.
Ranked #64 of 101 Mallorca hotels by Guidavera's independent consensus methodology. Data verified .