Mandarin Oriental Ritz, Madrid
3 Michelin Keys
Mandarin Oriental Ritz, Madrid has 3 in-house restaurants: Palm Court, Deessa (2 Michelin stars), Champagne Bar. Click to jump to the dining section./JerónimosMandarin Oriental Ritz sits on Plaza de la Lealtad in Jerónimos, a few minutes from the Prado. It's classified 5-star Gran Luxe, the top Spanish category. Deessa, the in-house restaurant, holds two Michelin stars under Quique Dacosta and ranks sixth in our Madrid guide; Palm Court, Pictura and the Champagne Bar are also on site. There's an indoor heated pool, a spa, a gym and a garden, and parking is free.
Background
About Mandarin Oriental Ritz, Madrid
A hundred and fifty-three rooms on Plaza de la Lealtad, classified 5-star Gran Luxe and operated by Mandarin Oriental. It holds three Michelin Keys, the highest of any hotel in Madrid. Inside there's an indoor pool, a spa, a beauty salon and a 24-hour gym, plus a garden and a terrace.
Dining
Restaurants in the hotel
Deessa is the fine-dining room and holds two Michelin stars under Quique Dacosta: it sits sixth in our Madrid ranking. Palm Court and Pictura handle the all-day and cocktail sides, and there's a Champagne Bar. All four are in our restaurant guide.
Nearby
Eat nearby
Facilities
Amenities
- Wi-Fi
- WiFi is available in public areas and is free of charge.
- Parking
- Public parking is possible on site (reservation is not needed) and costs € 30 per day.
- Pools
- Indoor swimming pool · Open all year
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Wellness
- Fitness/spa locker rooms
- Personal trainer
- Fitness
- Spa lounge/relaxation area
- Steam room
- Spa facilities
- Body wrap
- Body scrub
- Body treatments
- Hair styling
- Hair colouring
- Haircut
- Pedicure
- Manicure
- Hair treatments
- Make-up services
- Facial treatments
- Beauty services
- Massage · extra charge
- Spa & wellness centre
- Fitness centre
- Sauna
Food & Drink
- Coffee house on site
- Fruits
- Wine/champagne · extra charge
- Kid-friendly buffet
- Kids' meals · extra charge
- Special diet menus (on request)
- Snack bar
- Breakfast in the room
- Bar
- Restaurant
Activities
- Bicycle rental · extra charge
- Live sport events (broadcast)
- Live music/performance
- Cooking class · extra charge
- Tour or class about local culture · extra charge
- Bike tours · extra charge
- Walking tours · extra charge
- Movie nights · extra charge, off-site
- Stand-up comedy · extra charge, off-site
- Temporary art galleries · extra charge, off-site
Reception services
- Invoice provided
- Private check-in/check-out
- Concierge service
- Luggage storage
- Tour desk
- Currency exchange
- Express check-in/check-out
- 24-hour front desk
Cleaning services
- Daily housekeeping
- Trouser press · extra charge
- Ironing service · extra charge
- Dry cleaning · extra charge
- Laundry · extra charge
Entertainment & family services
- Babysitting/child services · extra charge
Business facilities
- Fax/photocopying · extra charge
- Meeting/banquet facilities · extra charge
General
- Shuttle service
- Pet bowls
- Pet basket
- Designated smoking area
- Air conditioning
- Allergy-free room
- Heating
- Car hire
- Soundproof rooms
- Lift
- Family rooms
- Facilities for disabled guests
- Airport shuttle · extra charge
- Non-smoking rooms
- Room service
Outdoors
- Terrace
- Garden
Safety & security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- Key access
- 24-hour security
- Safety deposit box
Parking
- Valet parking
- Street parking
- Accessible parking
Sustainability certifications: EMAS, GSTC Hotel Standard
Facility details from the hotel's Booking.com listing, captured 29 Sep 2026.
Consensus
Mandarin Oriental Ritz, Madrid Ratings & Reviews
- Staff
- 9.6
- Facilities
- 9.5
- Cleanliness
- 9.6
- Comfort
- 9.6
- Value for money
- 8.8
- Location
- 9.6
- Free WiFi
- 10.0
Policies
House rules
- Check-in
- From 15:00Guests are required to show a photo identification and credit card upon check-inYou'll need to let the property know in advance what time you'll arrive.
- Check-out
- Until 12:00
- Children and beds
- Children of any age are welcome.Children 18 years and above will be charged as adults at this property.
- 0 - 2 years: Extra bed upon request (Free); Cot upon request (Free)
- 3 - 12 years: Extra bed upon request (Free)
- 13+ years: Extra bed upon request (€ 132 per person, per night)
- Age
- There is no age requirement for check-in
- Pets
- Pets are allowed on request. Charges may be applicable.
- Payment
- American Express, Visa, Mastercard, Diners Club, JCB, Maestro. Cash accepted.
- Languages spoken
- Arabic, German, English, Spanish, French, Italian, Portuguese, Russian, Chinese
Source: Mandarin Oriental Ritz, Madrid on Booking.com, listed by the property. Captured 29 Sep 2026; check with the hotel before you book.
Details
Good to know
- 5-star Gran Luxe, the top Spanish hotel category
- Deessa in-house holds two Michelin stars under Quique Dacosta
- Indoor heated pool, spa, gym and garden
- Free car parking
- Rooms adapted for wheelchair users
Location
Where Mandarin Oriental Ritz, Madrid is
The hotel is at Plaza de la Lealtad 5, in Jerónimos, the barrio that holds the Prado, the Thyssen and the Retiro. It's registered as RITZ MADRID in the Comunidad de Madrid's accommodation register.
Plaza de la Lealtad 5, 28014 Madrid, Spain
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Frequently Asked Questions
- Does the Mandarin Oriental Ritz have a Michelin-starred restaurant?
- Yes. Deessa, the hotel's fine-dining room, holds two Michelin stars under Quique Dacosta, and ranks sixth in our Madrid guide. Palm Court, Pictura and a Champagne Bar are also in-house.
- Where in Madrid is the Mandarin Oriental Ritz?
- Plaza de la Lealtad 5, in the Jerónimos barrio: the same stretch as the Prado, the Thyssen and the Retiro.
- Does it have a pool and a spa?
- Both. The hotel lists an indoor heated pool, a vitality pool, a steam room, a spa and a gym, plus a garden and free car parking.
- Does the hotel itself hold any accolades, separate from Deessa?
- Yes. The Mandarin Oriental Ritz holds 3 Michelin Keys (2025), the highest of any hotel in Madrid, alongside a Forbes Travel Guide Five-Star rating (2026) and a No. 71 spot on the World's 50 Best Hotels list (2025).
- How many rooms does the Mandarin Oriental Ritz have?
- The hotel has 153 rooms in total: 100 rooms and 53 suites, designed by Gilles & Boissier.
- Does the Mandarin Oriental Ritz have a gym, and is parking available?
- Yes, there's a 24-hour gym on-site, along with free car parking for guests.
- How do you contact the Mandarin Oriental Ritz Madrid?
- By phone at (+34) 91 701 67 67, by email at mrmad-reservations@mohg.com, or in person at Plaza de la Lealtad 5, 28014 Madrid.
- Besides Deessa, what other places can you eat or drink at Mandarin Oriental Ritz?
- Palm Court and Pictura handle the all-day and cocktail sides, and there's a Champagne Bar. All four dining spots are in our restaurant guide.
- Does Mandarin Oriental Ritz have a garden?
- Yes, there's a garden and a terrace.
- Are rooms at Mandarin Oriental Ritz wheelchair accessible?
- Yes, some rooms are adapted for wheelchair users.
- Is there a concierge and beauty salon at Mandarin Oriental Ritz?
- Yes, both a concierge service and a beauty salon are on site.
Ranked #1 of 107 Madrid hotels by Guidavera's independent consensus methodology. Data verified 2026-08-25.